Frequently Asked Questions (FAQs)

Frequently Asked Questions

Who is Star Refining?

Star Refining is one of the largest, most respected collectors and processors of precious metals in the United Kingdom, Europe, United States and Canada who have been operating for almost 30 years as a refiner.

What are the benefits of refining with Star?

Star Refining is a main line refiner as well as a market leader in acquiring materials from the dental and jewellery industries and boasts the largest network of representatives serving dental offices across Europe and the USA. In addition, you get the highest prices by cutting out the middleman and dealing directly with the refiner.

What is the turnaround time?

It depends on the type of material, up to 10 workings days is our turnaround time from the date your materials are collected to the date you receive payment. There are certain materials such as dental crowns and jewellery which our representatives are able to value and pay for right in your office, we also offer a 48 hour turnaround for live jewellery and dental crowns for smaller value jobs if you prefer the office to process your material.

What are Star Refining Terms?

Our terms will vary depending on what type of material you have to refine and which process you would like to use. All our terms are extremely competitive. Please click here for general terms Details.

What is Star Refining's freight policy?

Star Refining provides free of charge UPS and Royal Mail shipping materials and 100% insurance coverage.

Who can I call if I have questions?

A dedicated team of support and refining professionals are available to answer your questions. Depending on your specific industry and location will depend on who your local representative is, the easiest way is to ask us questions or to speak with your local rep so call us on 0845 262 0069 or email